Privacy Policy

Last Updated: 01/10/2024

At Little Naples Pizzeria, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By visiting or using our website (www.littlenaples.pizza), you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from our users:

• Personal Information: When you make an inquiry or place an order through our website, we may collect personal information such as your name, email address, phone number, and event details.
• Payment Information: When processing payments for orders, we may collect your billing information, though payment processing is handled securely by third-party providers.
• Non-Personal Information: We also collect non-personal information, such as your IP address, browser type, and website usage data through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To complete your orders and provide the products or services you request.
• Customer Support: To communicate with you about your inquiries or events.
• Marketing: With your consent, we may send promotional materials, newsletters, or updates about our services and offerings.
• Website Improvement: To analyze website usage and improve our website’s functionality and user experience.

3. Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. You may choose to disable cookies in your browser, but this may affect certain features of our website.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: We may share personal information with third-party service providers to assist with website operation, order fulfillment, and payment processing.
• Legal Obligations: We may disclose personal information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Use of Microsoft Clarity

Our website uses Microsoft Clarity, a web analytics tool provided by Microsoft Corporation. Clarity helps us understand how visitors engage with our website by collecting anonymised information such as mouse movements, clicks, scroll activity and navigation patterns.

This information is used solely to improve our website’s design and user experience. Clarity does not collect personal or sensitive information, and any keystrokes or form data that could identify an individual are automatically masked before being recorded.

Data collected by Clarity may be transmitted to and stored by Microsoft on secure servers in other countries. By using this website, you consent to this limited transfer of anonymised data for analytical purposes.

For more details, please review the Microsoft Privacy Statement.

If you have concerns about how your information is handled, you may contact us at info@littlenaples.com.au, or learn more about your rights under the Australian Privacy Principles (APPs) at https://www.oaic.gov.au/privacy.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your personal information.
• Withdraw consent for marketing communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@littlenaples.com.au
Phone: 03 9499 1990
Address: 219 UPPER HEIDELBERG RD, IVANHOE VIC 3079